Refund policy
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
It must also be in the original packaging.
EU customers.
If you wish to return an item please contact us via e-mail at corsa.classic@aol.com specifying:
- your order number
- what item(s) you'd love to change
- if you wish to make a change or get a refund
- the address the courier will come to pick up the return parcel
- If you wish to have a change (size up or size down) please specify the correct size you would love to receive
If the size you are looking for is no longer available we can manage a change with a different product with equal or higher value, or a voucher you can spend online or in store within a year, starting the day of the original purchase.
Once we receive your e-mail we'll manage to send the courier at your address to pick up the parcel.
You will receive a confirmation e-mail from the courier with the date and estimate time of pick up.
Please consider the courier will come at the same address you provided at check-out. If you wish to have the pick up at a different address, specify it in the e-mail you will send us.
For extra EU customers.
We are not currently able to pay for your refund shipment.
If you wish to send an item back to us for a change or refund, please go to you nearest post office and send it back to us, using the same package you received it in, at:
Corsa Classic
Via Aristotele 15 Milano 20128 Italy
In the mean while send us an e-mail following the same steps for EU customers you can find above.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we'll receive your parcel we'll send you a confirmation e-mail.
Non-returnable items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards.
Downloadable software products.
Some health and personal care items.
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 8 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sartoriaciclistica.cc.
Sale items (if applicable)
Items with sale above 20% off can be refunded or changed, but we won't be able to pay for the return shipping.
Please go to your nearest post office and send the item(s) in the original box at:
Corsa Classic
Via Aristotele 15 Milano 20128 Italy
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we'll receive your parcel we'll send you a confirmation e-mail.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Corsa Classic
Via Aristotele 15 Milano 20128 Italy
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.