Orders & Shipping
What is the typical preparation time for an order?
We aim to have orders ready within a maximum of 5 days, but the actual turnaround time may vary based on the order volume, particularly during product launches when demand can be exceptionally high.
Can I personally collect my order?
Yes, if you are in Milan or passing by, you can collect your order in person without incurring shipment fees. In that case, please contact us in advance to arrange pickup.
What type of shipment service do you use?
We always use Priority mail (Posta Priority International by Poste Italiane) for orders weighing less than 2kg. If your order exceeds this weight (consider that a book weighs around 0.5kg), we switch to an express courier service (EMS). Our priority is to ensure that your items reach you in the fastest and safest manner.
Why is shipping sometimes expensive?
Shipping costs can vary because we ship internationally, and a significant portion of our orders originate from outside Italy. We rely on international shipping services, which calculate shipping fees based on the destination area and the package's weight. To reduce shipping costs, you can consider sharing an order with a friend, ordering additional items, or opting for a bundle set.
What is the estimated delivery time for my order?
While Post or Courier services may specify standard delivery times, based on our experience, deliveries usually take a couple of days within Italy, around a week for European destinations, and approximately two weeks for locations outside Europe, such as America and Asia.
How can I track my order?
All our shipments come with a tracking code. However, full tracking is available when we use an international carrier (orders weighing more than 2kg).
What should I do if I do not receive my order?
In the rare instances where a parcel is lost or not delivered, we are committed to working with our customers to find the best solution, whether that's resending the order or providing a refund. Please don't hesitate to contact us for assistance.